Privacy Policy
Last updated: October 31, 2025
At GreenWave Solutions, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our eco-friendly cleaning services.
Contact Information
GreenWave Solutions
45 McKinley Parkway
Taguig City, Metro Manila 1630
Philippines
Email: [email protected]
Phone: +63 2 9284 6173
Information We Collect
Personal Information You Provide
When you contact us or request our services, we may collect:
- Name and contact details (email address, phone number)
- Service address and property information
- Service preferences and specific cleaning requirements
- Payment information for processing transactions
Information Collected Automatically
When you visit our website, we automatically collect:
- Browser type, device information, and operating system
- IP address and general location information
- Pages visited, time spent, and navigation patterns
- Referring website and search terms used to find us
Legal Basis for Processing
We process your personal data based on:
- Contract performance: To provide the cleaning services you request
- Legitimate interests: To improve our services and understand customer needs
- Consent: For marketing communications and optional data uses
- Legal obligations: To comply with applicable laws and regulations
How We Use Your Information
Service Delivery
We use your information to schedule appointments, provide cleaning services, process payments, and communicate about your service requests.
Customer Support
Your contact information helps us respond to inquiries, resolve issues, and provide assistance with our services.
Service Improvement
We analyze usage patterns and feedback to enhance our eco-friendly cleaning methods, develop new services, and improve customer experience.
Marketing Communications
With your consent, we may send promotional materials about our services, special offers, and sustainability tips. You can opt out at any time.
Analytics and Research
We use anonymized data to understand website traffic, measure campaign effectiveness, and conduct market research to better serve our community.
How We Protect Your Data
Security Measures
- Encryption of sensitive data both in transit and at rest
- Secure servers with regular security updates and monitoring
- Restricted access controls limiting data access to authorized personnel only
- Regular backups to prevent data loss
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we securely delete or anonymize your data.
Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable laws within 72 hours of becoming aware of the breach.
Your Privacy Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal data we hold about you
Right to Rectification
You can request correction of inaccurate or incomplete information
Right to Erasure
You can request deletion of your personal data under certain circumstances
Right to Data Portability
You can request transfer of your data to another service provider in a structured format
Right to Object
You can object to processing of your data for marketing or other specific purposes
Right to Withdraw Consent
You can withdraw consent for data processing at any time where we rely on consent
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Policy Updates and Questions
Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Questions or Concerns: If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please don't hesitate to contact us using the information provided at the top of this page. We're committed to addressing your concerns promptly and transparently.
Complaints: If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or your local data protection authority.